At Havenry Interiors LLC (hereinafter referred to as “we,” “us,” or “the Company”), we are committed to customer satisfaction. If you are not satisfied with your tableware purchase, we offer a flexible return and refund policy. Please read the following carefully:
- Return Period
You may return your product within 30 days of receiving it. Returns received after this period will not be accepted. - Return Requirements
The product must be unused and in its original packaging, including all accessories and tags.
If there is any damage or defect, please report it to us within 7 days of receipt. - Return Process
Contact our Customer Service team with your order number, purchase date, and reason for return.
We will email a return authorization and return address.
Please ensure that your return is securely packaged to prevent damage during shipping.
Return shipping charges are non-refundable. - Refund Process
Once we receive and inspect the returned product, you will receive your refund within 3-5 business days. Refunds will be processed using the same method of payment as your original method.
Please note that processing a refund may take additional time, depending on the payment processor.
Thank you for choosing Havenry Interiors LLC. We look forward to serving you!